There is plenty of things I do not understand about Jordanians, such as they seem to like doing everything in person and wait in busy offices or get stuck in traffic… Same seems to apply for paying bills, although there is a great alternative rather than going to the post office or to Safeway just to pay your water or electricity bill… or handing out cash to the guard or whatever other methods you are using.
E-Fawateer.com is the solution.
It is a government-approved secure online payment service for all kind of bills from university fees over internet invoice to electricity bills. For me being from Germany, that intermediate institution seems unnecessary since the electricity company would just withdraw the money from your account monthly, and your prepaid mobile has an automatic re-charge option, once it falls below a certain amount of credit and other utilities will be paid directly to the landlord by reoccurring monthly payment…
Well, things go differently in Jordan as we discovered in many cases. So what can eFawateer do for you? Basically, it allows you to pay your bills in an easy and secure way. I personally use it for bills and utilities such as internet, mobile phone, water, electricity and traffic tickets. However, there is even more. All possible billers are listed on their website.
The crucial information you need is what numbers you need to type in, in order to inquire your bill and then pay it. If you, for example, want to recharge you ZAIN Pre-Paid through your online banking, then follow the steps below.
- Access to the bank account according to the available channel by each bank and choose eFAWATEERcom Service.
- Choose the Biller Name: Zain.
- Choose Service Type Name: Mobile_Prepaid.
- Enter Billing Number: If you want to inquire about the total value of your bills, enter your Mobile number.
(It also works for the Mix offers, but you have to manually reactivate your subscription dialing *358#)
Then inquire your bill. The amount will be shown if there is anything to be paid – does not apply for pre-paid plans of course – but for postpaid or water or electricity bill for example. If it says “No due bill” or “biller not found”, there also might be a problem and you chose the wrong information. It is important that you select the correct biller and option, since recharging mobile prepaid is different from postpaid and Broadband Service from Orange is different than Orange Fixed and so on. But the eFawateer site shows you exactly what information is needed. Unfortunately, the videos are in Arabic only.
The payment can then be done through different payment channels including most of the banks in Jordan and some other offices listed here.
I personally use the option through my Bank Arabi Online account. After login you go to Payments and click eFawateercom.
If you have bills set up, you will find them listed.
You can then inquire and pay. If you want to set up a new “bill” click on New Bill. You will then have to put in the information as described above in the example for Zain Pre-Paid Mobile. Again, depending on what you are going to pay, a certain set of selection and the right numbers, have to be added.
Then select telecommunication, Zain, Mobile Prepaid, put in your phone number starting with 079 then the number e.g. 1234567, choose the amount and say “Inquire”. Select the account to pay from and confirm. If it works, you will get immediately an SMS from Bank Arabi that a payment has occurred (if SMS service is set up) and also a notification from Zain that your credit has been recharged. I also use the App from Zain to manage my account.
In conclusion, once you know the required info and you familiarized yourself with eFawateer, it comes in really handy. I think it is not even necessary to register on their website itself as payments can be done through the banks. That way, you cannot run out of utilities or internet gets shut down.
For a complete list of all figures and numbers, you have to type in for payment of Jordanian services see the document listed on the eFawateer.com site.